New Mexico providers & counties
From 988 and NMCAL to the MCT in the field — on one crisis thread
New Mexico is building Crisis Now with 988 and Mobile Crisis Teams. Respondr keeps the episode together after the transfer — intake, MCT dispatch, field status, and handoff — without replacing your EHR.
Why this matters in New Mexico
Crisis Now is the frame. Ops keeps the episode intact.
New Mexico is building Crisis Now capacity with NMCAL and Mobile Crisis Teams so someone to call can become someone to come to you. BHSD sets expectations for local continuum partners.
Policy and 988 define who answers the phone. They do not, by themselves, keep intake notes, dispatch, field status, and warm handoff on one record after the transfer — especially across counties and shifts.
That gap is where episodes fragment: a line worker writes context into one tool, a supervisor assigns by text or radio, and field status lives in memory until someone updates a spreadsheet later.
Where Respondr fits
Respondr is crisis operations software — not an EHR. It sits after the 988 or NMCAL transfer so coordinators open the case, dispatch Mobile Crisis Teams, and keep field status and follow-up visible without replacing clinical documentation systems.
Open the case while the caller is still on the line
Coordinator intake captures location, priority, and context so the MCT does not inherit a spreadsheet after the 988 or NMCAL handoff.
Dispatch MCT — and keep field status visible
Live board, per-member status, and field-first My Cases on phone and tablet: map, ETA after accept, and status through clear — matching how New Mexico expects teams to respond in the community.
Keep follow-up and warm handoff on the same episode
Time-limited follow-up and program handoff stay on the case thread — so crisis response does not end when the radio goes quiet.
See New Mexico–shaped intake and MCT dispatch
We tailor a short demo to your county protocols and shift patterns — usually within a few days.
Official New Mexico sources
Read the same guidance providers use for 988, NMCAL, and Mobile Crisis Teams — then see how Respondr keeps the handoff from the line to the curb on one record.
- HCA — Behavioral Health Services DivisionOpen source →
New Mexico Health Care Authority’s BHSD page for 988 and Mobile Crisis Teams (MCTs) — rapid response, assessment, and treatment where the person is in crisis, 24/7/365.
- 988 New MexicoOpen source →
State 988 frame through BHSD: someone to call, someone to come to you, and somewhere to go — Crisis Now continuum language for New Mexicans.
- New Mexico Crisis and Access Line (NMCAL)Open source →
Local 24/7 crisis and access line that answers many NM-area 988 contacts — the front door before a mobile team is dispatched.
- HCA — Mobile Crisis Teams RFA (2024)Open source →
State RFA for MCT providers: 988-aligned call centers, 24/7 mobile response, stabilization, triage with law enforcement, and coordination with crisis lines — the ops shape Respondr mirrors.
- HSD/MAD — Mobile Crisis Provider Supplement 24-03Open source →
Billing and dispatch guidance for mobile crisis and children’s MRSS — including 988 Lifeline dispatch, warm handoffs, and multidisciplinary team expectations.
Links go to official New Mexico and partner sites. Respondr is not affiliated with or endorsed by state agencies or 988 Lifeline centers.
Fit your protocol, not ours
Counties do not share one intake form or one bed policy. Share how your line, dispatch, placement, and care coordination actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.
Show us your rules
Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, bed and SUD placement rules, and what “cleared” means on your team.
We reshape the demo in days
Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list, census. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.
Walk your version
Same continuum — Crisis, Bed, SUD, and Care Coordination personas — on boards that follow your protocol, not a generic county template.
Common questions
No. Respondr is operations software for crisis, bed management, substance use stays, and care coordination. It complements your clinical systems rather than replacing them — programs keep their own notes; the platform keeps status, capacity, and the person’s thread.
City mobile crisis units, county behavioral health (including Crisis Now / 988 call centers), and state or regional programs that need one intake-to-dispatch thread across jurisdictions — plus the bed, SUD, and care coordination teams that receive those people. The same workflow scales from a municipal CAT team to a multi-county continuum.
Yes. CAT My Cases is built for phones and tablets: a single-column phone home, a two-column tablet grid, an incident map on each assignment, and an ETA next to the address after a team member accepts dispatch.
Each case has a team chat thread. A header bell lists role-scoped work — P0/P1 waiting for dispatch, overdue follow-ups, pending warm handoffs, and PTO to review — and opens the exact screen.
Dispatchers assign scheduled Primary CAT teams from the board or intake. Relief and PERT cover backup and escalation; per-member status shows who has arrived, started assessment, or cleared.
The supervisor dashboard shows Crisis now (open, unassigned, P0/P1), stale cases (24h+), team utilization, and PTO. Notifications and the CAT team scheduler keep staffing and caseload in the same loop.
Request a demo on this site. The next step is a live walkthrough with our team — crisis intake and CAT, then bed or SUD census and care coordination when that matches your continuum. You can book that time from the confirmation page. We email a time-limited access code after we review the request; the site does not generate a code automatically.
Workflow and demo seeds — intake fields, SLAs, CAT statuses, follow-up rules, resource lists — typically change in days or a couple of weeks. HIPAA production hosting, a BAA, SSO/IdP, and EHR or 988-vendor integration are not a week; those follow a later production conversation. The public demo uses local browser storage only.
The production platform is designed for HIPAA-aligned hosting with encryption, RBAC, and audit logs. This demo uses local browser storage only and is opened with a time-limited access code.
Yes. After crisis, closed-loop referrals go to Bed Management (CSU, CRS, in-home) or Substance Use (residential, detox, and related stays). Receiving staff accept, waitlist, or decline with a reason — Accept is not Admit — and live census shows capacity and the stay clock.
Care Coordination is the months after the incident: a caseload of people, care plan, outreach tasks, meds awareness, and assessments — not tonight’s dispatch board. Enrollment is intentional; crisis and stay documentation stay in their programs.
Ready to see Respondr in action?
Walk the full thread: crisis intake and CAT dispatch, bed or SUD census, then a care coordinator’s caseload. Request a demo and we'll email you an access code after we review your request, then pick a persona.