City mobile crisis
Dispatch CAT teams from a live board, keep field status on phones, and hand off to local programs without a side spreadsheet.
Mobile crisis operations forcities, counties, and states
Respondr.care connects 988 and local crisis-line intake, CAT team dispatch, field assessment, and program handoff for city, county, and state mobile crisis teams. CAT sees ETA after accept and a map of the incident on phone and tablet.
Phone & chat intakeCAT dispatchField ETA & maps
Respondr.care
For city, county, and state teams running Crisis Now and 988 mobile crisis
≤ 5 min
Assign SLA to CAT
100%
Actions audit-logged
24/7
Crisis line coverage
988
Aligned intake workflows
Built for city, county, and state mobile crisis
One intake-to-CAT thread for 988 and local crisis lines — whether the team is a municipal unit, a county behavioral health program, or a state/regional continuum.
County behavioral health
Coordinator intake, SLA on assign and response, 72-hour follow-ups, and supervisor queues for Crisis Now / 988-aligned operations. See state pages.
State and regional programs
Shared case records, team chat, and audit trails so multiple jurisdictions stay on the same crisis episode from first contact through program admission.
See the wait while there is still time to assign
Crisis response time is mostly waiting: a P0 sitting unassigned, a CAT team that has not accepted, a case that has not moved in a day. The dashboard makes those waits countable so coordinators assign inside the five-minute SLA, CAT clears follow-ups before they go overdue, and supervisors spot stale cases and thin coverage before the next 988 call.
Unassigned backlog and P0/P1 in queue
Most delay happens before a CAT team is on the case. Coordinators see who is waiting right now — and which of those waits are emergent — so the next assign is the one that shortens response, not the one that happened to be at the top of a list.
Assign SLA and response proxy
Intake → CAT assigned has a five-minute target. Assign → arrived is the Crisis Now-style two-hour proxy. Overlay the prior window so a slow week is a number on the board, not a story told after the shift.
Stale cases, coverage, and 72-hour follow-up
Supervisors see cases silent for 24+ hours and whether scheduled staff are already on scene. CAT sees follow-ups due so clearance is not the last contact. Aging and thin coverage are how a fast first assign still fails the person.
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CAT in the field
Built for the phone in a clinician's pocket — and the tablet in the van
CAT My Cases is a quieter, large-tap field home. Phone layout is a single column. Tablet layout is a two-column case grid. When a member accepts assignment, teammates see an ETA next to the incident pin and a map of the scene.
ETA on acceptIncident mapPhoneTablet
Accept assignment, share ETA
Accept dispatch captures where the CAT member is. Each person gets their own drive-time estimate. The fastest ETA sits next to the incident address until someone marks Arrived on scene — so dispatch and the rest of the CAT team can see who is closest.
Map of the incident
Case detail opens a full-width map of the scene under Location. Tap the pin to open Apple or Google Maps for turn-by-turn. Tablet gives the same record more room without a desktop kanban.
Every crisis, one continuous thread
Watch how Respondr moves a person from first contact through dispatch, assessment, and county program connection — without losing context.
Step 1 of 5
Call / Chat
988 or county line — specialist opens a case in real time.
Built for the full crisis continuum
Not an EMR — operations software for city, county, and state mobile crisis: intake, CAT dispatch, field assessment, and handoff.
Phone & chat intake
Guided forms on the call. Match existing clients, capture location and BH history, and assign a Primary CAT team when CAT is needed.
CAT dispatch
Scheduled Primary teams, live case map, per-member status, and Relief or PERT when the in-charge CAT team needs backup.
CAT My Cases
Field-first list for assigned work on phone and tablet: status tracker, incident map, ETA after a member accepts dispatch, and 72-hour follow-ups — no desktop kanban required.
Supervisor oversight
Crisis now, stale (24h+), utilization, and PTO on one dashboard — plus the CAT team scheduler — so a silent case or a thin shift is visible before the next 988 call.
Fit your protocol, not ours
Crisis teams do not share one intake form. Share how your line, dispatch, and follow-up actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.
Show us your rules
Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, and what “cleared” means on your team.
We reshape the demo in days
Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.
Walk your version
Same personas — Coordinator, CAT, and Supervisor — on a board that follows your protocol, not a generic county template.
Alerts and chat sit next to the work
Coordinators, CAT, and supervisors get a header bell for what they need to do, and a case thread so the team does not leave the record.
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In-app notifications
Role-scoped items: P0/P1 waiting for dispatch, overdue 72-hour follow-ups, pending warm handoffs, PTO to review, and staffing gaps. Click through to the exact case, filter, or scheduler screen.
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Case team chat
Each case keeps a team thread with unread counts in the header. Field and dispatch stay aligned on arrival, assessment, and handoff without a side channel.
Common questions
No. Respondr is a crisis operations platform focused on intake, dispatch, field assessment, and program handoff. It complements your existing clinical systems rather than replacing them.
City mobile crisis units, county behavioral health (including Crisis Now / 988 call centers), and state or regional programs that need one intake-to-dispatch thread across jurisdictions. The same workflow scales from a municipal CAT team to a multi-county board.
Yes. CAT My Cases is built for phones and tablets: a single-column phone home, a two-column tablet grid, an incident map on each assignment, and an ETA next to the address after a team member accepts dispatch.
Each case has a team chat thread. A header bell lists role-scoped work — P0/P1 waiting for dispatch, overdue follow-ups, pending warm handoffs, and PTO to review — and opens the exact screen.
Dispatchers assign scheduled Primary CAT teams from the board or intake. Relief and PERT cover backup and escalation; per-member status shows who has arrived, started assessment, or cleared.
The supervisor dashboard shows Crisis now (open, unassigned, P0/P1), stale cases (24h+), team utilization, and PTO. Notifications and the CAT team scheduler keep staffing and caseload in the same loop.
Request a demo on this site. The next step is a live walkthrough with our team — intake, CAT dispatch, and the field phone on one thread. You can book that time from the confirmation page. We email a time-limited access code after we review the request; the site does not generate a code automatically.
Workflow and demo seeds — intake fields, SLAs, CAT statuses, follow-up rules, resource lists — typically change in days or a couple of weeks. HIPAA production hosting, a BAA, SSO/IdP, and EHR or 988-vendor integration are not a week; those follow a later production conversation. The public demo uses local browser storage only.
The production platform is designed for HIPAA-aligned hosting with encryption, RBAC, and audit logs. This demo uses local browser storage only and is opened with a time-limited access code.
Ready to see Respondr in action?
Walk through intake, CAT team dispatch, CAT My Cases, team chat, and in-app alerts. Request a demo and we'll email you an access code after we review your request, then pick a persona.