Washington providers & regions
From 988 and MRRCT to the team in the field — on one crisis thread
Washington is expanding 988 and Mobile Rapid Response Crisis Teams. Respondr keeps the episode together after the transfer — intake, dispatch, field status, and handoff — without replacing your EHR.
Why this matters in Washington
988 and MRRCT are the frame. Ops keeps the episode intact.
Washington is expanding 988 alongside mobile crisis response — including Mobile Rapid Response Crisis Teams (MRRCT) and an endorsement program for providers. Regional crisis lines remain a front door before a team rolls.
HCA policy and 988 define who answers and who can respond. They do not, by themselves, keep intake, dispatch, field status, and warm handoff on one record after the transfer across regions and shifts.
That gap is where episodes fragment: line notes in one place, assignment by radio or chat, and field status invisible until someone updates a spreadsheet later.
Where Respondr fits
Respondr is crisis operations software — not an EHR. It sits after the 988 or crisis-line transfer so coordinators open the case, dispatch mobile rapid response, and keep field status and follow-up visible without replacing clinical documentation systems.
Open the case while the caller is still on the line
Coordinator intake captures location, priority, and context so the MRRCT does not inherit a spreadsheet after the 988 or regional crisis-line handoff.
Dispatch mobile rapid response — and keep field status visible
Live board, per-member status, and field-first My Cases on phone and tablet: map, ETA after accept, and status through clear — matching how Washington expects endorsed teams to respond.
Keep follow-up and warm handoff on the same episode
Time-limited follow-up and program handoff stay on the case thread — so 988-aligned “someone to come to you” does not end when the radio goes quiet.
See Washington-shaped intake and MRRCT dispatch
We tailor a short demo to your region, endorsement workflow, and shift patterns — usually within a few days.
Official Washington sources
Read the same HCA guidance providers use for 988 and mobile crisis response — then see how Respondr keeps the handoff from the line to the curb on one record.
- HCA — Mobile Crisis ResponseOpen source →
Washington Health Care Authority overview of mobile crisis response — including Mobile Rapid Response Crisis Teams (MRRCT) expectations for community response.
- HCA — 988 Suicide & Crisis LifelineOpen source →
State 988 frame for Washington — how Lifeline contacts connect to local crisis resources and mobile response.
- HCA — Mobile Crisis Response Endorsement ProgramOpen source →
Provider endorsement pathway for mobile crisis response — the operational bar teams train and staff to when they leave the hub for the curb.
- HCA — Mental Health Crisis LinesOpen source →
Regional and statewide crisis line resources — the front door before a mobile team is dispatched.
Links go to official Washington and partner sites. Respondr is not affiliated with or endorsed by HCA or 988 Lifeline centers.
Fit your protocol, not ours
Crisis teams do not share one intake form. Share how your line, dispatch, and follow-up actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.
Show us your rules
Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, and what “cleared” means on your team.
We reshape the demo in days
Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.
Walk your version
Same personas — Coordinator, CAT, and Supervisor — on a board that follows your protocol, not a generic county template.
常見問題
不是。Respondr 是專注於收案、調度、現場評估與方案交接的危機營運平台。它補充而非取代您現有的臨床系統。
市級行動危機單位、縣級行為健康（含 Crisis Now／988 呼叫中心），以及需要跨轄區統一收案到調度主線的州或區域方案。同一工作流程可從市政 CAT 團隊擴展到多縣委員會。
可以。CAT 我的個案為手機與平板設計：手機單欄首頁、平板雙欄網格、每個任務上的事件地圖，以及隊員接受調度後地址旁顯示的 ETA。
每個個案都有團隊聊天執行緒。頁首鈴鐺依角色列出工作 — 等待調度的 P0/P1、逾期追蹤、待確認的溫熱交接，以及待審的 PTO — 並開啟對應畫面。
調度員從看板或收案指派已排班的 Primary CAT 團隊。Relief 與 PERT 涵蓋備援與升級；依成員狀態顯示誰已到達、開始評估或已結案。
督導儀表板顯示 Crisis now（開放、未指派、P0/P1）、停滯個案（24 小時以上）、團隊利用率與 PTO。通知與 CAT 團隊排班讓人員配置與個案量維持在同一循環。
在本站申請示範。下一步是與我們團隊的現場導覽 — 收案、CAT 調度與現場手機在同一條主線上。您可在確認頁預約時間。我們審核請求後以電子郵件寄送限時存取碼；網站不會自動產生代碼。
工作流程與示範種子 — 收案欄位、SLA、CAT 狀態、追蹤規則、資源清單 — 通常在數天或一兩週內調整。HIPAA 正式託管、BAA、SSO/IdP 以及 EHR 或 988 廠商整合不是一週能完成的；那些屬於後續正式環境討論。公開示範僅使用本機瀏覽器儲存。
正式平台依 HIPAA 對齊託管設計，具備加密、RBAC 與稽核紀錄。本示範僅使用本機瀏覽器儲存，並透過限時存取碼開啟。