City mobile crisis
Dispatch CAT teams from a live board, keep field status on phones, and hand off to local programs without a side spreadsheet.
行動危機營運，服務城市、縣與州
Respondr.care 串聯 988 與在地危機專線收案、CAT 團隊調度、現場評估與方案交接，服務市、縣、州行動危機團隊。CAT 在接受調度後可查看 ETA，並在手機與平板上看到事件地圖。
電話與聊天收案CAT 調度現場 ETA 與地圖
Respondr.care
For city, county, and state teams running Crisis Now and 988 mobile crisis
≤ 5 min
Assign SLA to CAT
100%
Actions audit-logged
24/7
Crisis line coverage
988
Aligned intake workflows
Built for city, county, and state mobile crisis
One intake-to-CAT thread for 988 and local crisis lines — whether the team is a municipal unit, a county behavioral health program, or a state/regional continuum.
County behavioral health
Coordinator intake, SLA on assign and response, 72-hour follow-ups, and supervisor queues for Crisis Now / 988-aligned operations. See state pages.
State and regional programs
Shared case records, team chat, and audit trails so multiple jurisdictions stay on the same crisis episode from first contact through program admission.
See the wait while there is still time to assign
Crisis response time is mostly waiting: a P0 sitting unassigned, a CAT team that has not accepted, a case that has not moved in a day. The dashboard makes those waits countable so coordinators assign inside the five-minute SLA, CAT clears follow-ups before they go overdue, and supervisors spot stale cases and thin coverage before the next 988 call.
Unassigned backlog and P0/P1 in queue
Most delay happens before a CAT team is on the case. Coordinators see who is waiting right now — and which of those waits are emergent — so the next assign is the one that shortens response, not the one that happened to be at the top of a list.
Assign SLA and response proxy
Intake → CAT assigned has a five-minute target. Assign → arrived is the Crisis Now-style two-hour proxy. Overlay the prior window so a slow week is a number on the board, not a story told after the shift.
Stale cases, coverage, and 72-hour follow-up
Supervisors see cases silent for 24+ hours and whether scheduled staff are already on scene. CAT sees follow-ups due so clearance is not the last contact. Aging and thin coverage are how a fast first assign still fails the person.
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CAT in the field
Built for the phone in a clinician's pocket — and the tablet in the van
CAT My Cases is a quieter, large-tap field home. Phone layout is a single column. Tablet layout is a two-column case grid. When a member accepts assignment, teammates see an ETA next to the incident pin and a map of the scene.
ETA on acceptIncident mapPhoneTablet
Accept assignment, share ETA
Accept dispatch captures where the CAT member is. Each person gets their own drive-time estimate. The fastest ETA sits next to the incident address until someone marks Arrived on scene — so dispatch and the rest of the CAT team can see who is closest.
Map of the incident
Case detail opens a full-width map of the scene under Location. Tap the pin to open Apple or Google Maps for turn-by-turn. Tablet gives the same record more room without a desktop kanban.
Every crisis, one continuous thread
Watch how Respondr moves a person from first contact through dispatch, assessment, and county program connection — without losing context.
Step 1 of 5
Call / Chat
988 or county line — specialist opens a case in real time.
Built for the full crisis continuum
Not an EMR — operations software for city, county, and state mobile crisis: intake, CAT dispatch, field assessment, and handoff.
Phone & chat intake
Guided forms on the call. Match existing clients, capture location and BH history, and assign a Primary CAT team when CAT is needed.
CAT dispatch
Scheduled Primary teams, live case map, per-member status, and Relief or PERT when the in-charge CAT team needs backup.
CAT My Cases
Field-first list for assigned work on phone and tablet: status tracker, incident map, ETA after a member accepts dispatch, and 72-hour follow-ups — no desktop kanban required.
Supervisor oversight
Crisis now, stale (24h+), utilization, and PTO on one dashboard — plus the CAT team scheduler — so a silent case or a thin shift is visible before the next 988 call.
Fit your protocol, not ours
Crisis teams do not share one intake form. Share how your line, dispatch, and follow-up actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.
Show us your rules
Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, and what “cleared” means on your team.
We reshape the demo in days
Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.
Walk your version
Same personas — Coordinator, CAT, and Supervisor — on a board that follows your protocol, not a generic county template.
Alerts and chat sit next to the work
Coordinators, CAT, and supervisors get a header bell for what they need to do, and a case thread so the team does not leave the record.
Respondr.care
In-app notifications
Role-scoped items: P0/P1 waiting for dispatch, overdue 72-hour follow-ups, pending warm handoffs, PTO to review, and staffing gaps. Click through to the exact case, filter, or scheduler screen.
Respondr.care
Case team chat
Each case keeps a team thread with unread counts in the header. Field and dispatch stay aligned on arrival, assessment, and handoff without a side channel.
常見問題
不是。Respondr 是專注於收案、調度、現場評估與方案交接的危機營運平台。它補充而非取代您現有的臨床系統。
市級行動危機單位、縣級行為健康（含 Crisis Now／988 呼叫中心），以及需要跨轄區統一收案到調度主線的州或區域方案。同一工作流程可從市政 CAT 團隊擴展到多縣委員會。
可以。CAT 我的個案為手機與平板設計：手機單欄首頁、平板雙欄網格、每個任務上的事件地圖，以及隊員接受調度後地址旁顯示的 ETA。
每個個案都有團隊聊天執行緒。頁首鈴鐺依角色列出工作 — 等待調度的 P0/P1、逾期追蹤、待確認的溫熱交接，以及待審的 PTO — 並開啟對應畫面。
調度員從看板或收案指派已排班的 Primary CAT 團隊。Relief 與 PERT 涵蓋備援與升級；依成員狀態顯示誰已到達、開始評估或已結案。
督導儀表板顯示 Crisis now（開放、未指派、P0/P1）、停滯個案（24 小時以上）、團隊利用率與 PTO。通知與 CAT 團隊排班讓人員配置與個案量維持在同一循環。
在本站申請示範。下一步是與我們團隊的現場導覽 — 收案、CAT 調度與現場手機在同一條主線上。您可在確認頁預約時間。我們審核請求後以電子郵件寄送限時存取碼；網站不會自動產生代碼。
工作流程與示範種子 — 收案欄位、SLA、CAT 狀態、追蹤規則、資源清單 — 通常在數天或一兩週內調整。HIPAA 正式託管、BAA、SSO/IdP 以及 EHR 或 988 廠商整合不是一週能完成的；那些屬於後續正式環境討論。公開示範僅使用本機瀏覽器儲存。
正式平台依 HIPAA 對齊託管設計，具備加密、RBAC 與稽核紀錄。本示範僅使用本機瀏覽器儲存，並透過限時存取碼開啟。