Open the case while the caller is still on the line
Coordinator intake captures location, priority, and context so the assigned mobile crisis team does not inherit a spreadsheet after the 988 or NMCAL handoff.
New Mexico providers & counties
From 988 and NMCAL to the MCT in the field — on one crisis thread
New Mexico is building Crisis Now with 988 and Mobile Crisis Teams. Respondr keeps the episode together after the transfer — intake, MCT dispatch, field status, and handoff — without replacing your EHR.
Why this matters in New Mexico
Crisis Now is the frame. Ops keeps the episode intact.
New Mexico is building a Crisis Now continuum — someone to call, someone to come to you, and somewhere to go. The Health Care Authority Behavioral Health Services Division backs statewide 988 New Mexico and expanding Mobile Crisis Teams (MCTs) for rapid, community-based response 24/7/365.
Many NM-area 988 contacts route through the New Mexico Crisis and Access Line (NMCAL). When an in-person response is needed, MCT providers coordinate with 988 and local partners — as spelled out in the state Mobile Crisis Teams RFA and MAD Supplement 24-03 (dispatch, warm handoffs, multidisciplinary teams, and billing).
The continuum is clear on paper. The gap most teams still feel is the episode itself — still split across a crisis line, a radio, a spreadsheet, and a phone after the handoff to the MCT.
Where Respondr fits — without replacing your EHR
Respondr is crisis operations software for the intake-to-field thread. In New Mexico that maps to 988/NMCAL intake and MCT dispatch — billing and the clinical chart stay in the systems you already trust. We sit beside Crisis Now, not in place of HCA, NMCAL, or your EHR.
Dispatch the MCT — and keep field status visible
Live board, per-member status, and field-first My Cases on phone and tablet: map, ETA after accept, and status through clear — matching how NM expects teams to respond in the community.
Keep follow-up and warm handoff on the same episode
Time-limited follow-up and program handoff stay on the case thread — so Crisis Now’s “someone to come to you” does not end when the radio goes quiet.
See your MCT protocol on one thread
Request a demo. We match intake fields, SLAs, team statuses, and resources in days — then you walk Coordinator, field team, or Supervisor on a board that feels like your program, not a generic template.
Official New Mexico sources
Read the same guidance providers and BHSD use for 988 and mobile crisis — then see how Respondr keeps the handoff from the line to the curb on one record.
- HCA — Behavioral Health Services DivisionOpen source →
New Mexico Health Care Authority’s BHSD page for 988 and Mobile Crisis Teams (MCTs) — rapid response, assessment, and treatment where the person is in crisis, 24/7/365.
- 988 New MexicoOpen source →
State 988 frame through BHSD: someone to call, someone to come to you, and somewhere to go — Crisis Now continuum language for New Mexicans.
- New Mexico Crisis and Access Line (NMCAL)Open source →
Local 24/7 crisis and access line that answers many NM-area 988 contacts — the front door before a mobile team is dispatched.
- HCA — Mobile Crisis Teams RFA (2024)Open source →
State RFA for MCT providers: 988-aligned call centers, 24/7 mobile response, stabilization, triage with law enforcement, and coordination with crisis lines — the ops shape Respondr mirrors.
- HSD/MAD — Mobile Crisis Provider Supplement 24-03Open source →
Billing and dispatch guidance for mobile crisis and children’s MRSS — including 988 Lifeline dispatch, warm handoffs, and multidisciplinary team expectations.
Links go to official New Mexico and partner sites. Respondr is not affiliated with or endorsed by HCA, HSD/MAD, NMCAL, or 988 New Mexico.
Fit your protocol, not ours
Crisis teams do not share one intake form. Share how your line, dispatch, and follow-up actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.
Show us your rules
Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, and what “cleared” means on your team.
We reshape the demo in days
Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.
Walk your version
Same personas — Coordinator, CAT, and Supervisor — on a board that follows your protocol, not a generic county template.
常見問題
不是。Respondr 是專注於收案、調度、現場評估與方案交接的危機營運平台。它補充而非取代您現有的臨床系統。
市級行動危機單位、縣級行為健康（含 Crisis Now／988 呼叫中心），以及需要跨轄區統一收案到調度主線的州或區域方案。同一工作流程可從市政 CAT 團隊擴展到多縣委員會。
可以。CAT 我的個案為手機與平板設計：手機單欄首頁、平板雙欄網格、每個任務上的事件地圖，以及隊員接受調度後地址旁顯示的 ETA。
每個個案都有團隊聊天執行緒。頁首鈴鐺依角色列出工作 — 等待調度的 P0/P1、逾期追蹤、待確認的溫熱交接，以及待審的 PTO — 並開啟對應畫面。
調度員從看板或收案指派已排班的 Primary CAT 團隊。Relief 與 PERT 涵蓋備援與升級；依成員狀態顯示誰已到達、開始評估或已結案。
督導儀表板顯示 Crisis now（開放、未指派、P0/P1）、停滯個案（24 小時以上）、團隊利用率與 PTO。通知與 CAT 團隊排班讓人員配置與個案量維持在同一循環。
在本站申請示範。下一步是與我們團隊的現場導覽 — 收案、CAT 調度與現場手機在同一條主線上。您可在確認頁預約時間。我們審核請求後以電子郵件寄送限時存取碼；網站不會自動產生代碼。
工作流程與示範種子 — 收案欄位、SLA、CAT 狀態、追蹤規則、資源清單 — 通常在數天或一兩週內調整。HIPAA 正式託管、BAA、SSO/IdP 以及 EHR 或 988 廠商整合不是一週能完成的；那些屬於後續正式環境討論。公開示範僅使用本機瀏覽器儲存。
正式平台依 HIPAA 對齊託管設計，具備加密、RBAC 與稽核紀錄。本示範僅使用本機瀏覽器儲存，並透過限時存取碼開啟。