Open the case while the caller is still on the line
Coordinator intake captures location, priority, and context so the assigned CAT team does not inherit a spreadsheet after the transfer.
California counties
From 988 and CalAIM to CAT in the field — on one crisis thread
California defined mobile crisis and 988. Respondr keeps the episode together after the transfer — intake, CAT dispatch, field status, and handoff — without replacing your EHR.
Why this matters in California
Policy set the continuum. Ops keeps the episode intact.
California did not leave mobile crisis to chance. DHCS Mobile Crisis Services define a Medi-Cal benefit for 24/7 community response — stabilize people where they are, and reduce unnecessary ED and law-enforcement involvement.
On the front door, DHCS 988 and CalHHS 988 California describe someone to call and a path toward local response. M-TAC trains counties and teams to implement the benefit.
The DHCS Mobile Crisis FAQ gets operational: how a 988 contact can transfer to a county crisis line, and when the mobile-response clock starts. That is assign SLA, field arrival, and follow-up — not abstract policy.
The continuum is clear on paper. The gap most teams still feel is the episode itself — still split across a crisis line, a radio, a spreadsheet, and a phone after the handoff.
Where Respondr fits — without replacing your EHR
Respondr is crisis operations software for the intake-to-CAT thread. Billing, prescribing, and the clinical chart stay in the systems you already trust. We sit beside CalAIM mobile crisis and 988 — not in place of DHCS, M-TAC, or your EHR.
Dispatch Primary CAT — with Relief or PERT when needed
Live board, per-member status, and field-first My Cases on phone and tablet: map, ETA after accept, and status through clear.
Keep follow-up and warm handoff on the same episode
72-hour follow-ups and program handoff stay on the case thread — so what CalAIM expects after stabilization does not fall off the radio.
See your county's protocol on one thread
Request a demo. We match intake fields, SLAs, CAT statuses, and resources in days — then you walk Coordinator, CAT, or Supervisor on a board that feels like your program, not a generic template.
Official California sources
Read the same guidance counties use for CalAIM mobile crisis and 988 — then see how Respondr keeps the handoff from the line to the curb on one record.
- DHCS — Mobile Crisis ServicesOpen source →
California’s Medi-Cal mobile crisis benefit: 24/7 community response to stabilize people where they are and reduce unnecessary ED and law-enforcement involvement.
- DHCS — Mobile Crisis FAQ (BHIN 23-025 referenced)Open source →
County-facing Q&A on the benefit — including how 988 transfers to a county crisis line and when the mobile-response clock starts. Speaks the SLA language CAT teams live in.
- Medi-Cal Mobile Crisis TA Center (M-TAC)Open source →
State training and technical assistance hub for counties and mobile crisis teams — the implementation ecosystem Respondr’s ops thread is meant to sit beside.
- DHCS — 988 Suicide and Crisis Lifeline (California)Open source →
How California routes 988 volume through local Lifeline centers toward county resources — the call-to-response handoff Respondr keeps on one case thread.
- CalHHS — 988 CaliforniaOpen source →
State policy frame for 988 and crisis care expansion (including AB 988 / Miles Hall context) — why counties are investing in someone to call and someone to respond.
Links go to official California and partner sites. Respondr is not affiliated with or endorsed by DHCS, CalHHS, or M-TAC.
Fit your protocol, not ours
Crisis teams do not share one intake form. Share how your line, dispatch, and follow-up actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.
Show us your rules
Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, and what “cleared” means on your team.
We reshape the demo in days
Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.
Walk your version
Same personas — Coordinator, CAT, and Supervisor — on a board that follows your protocol, not a generic county template.
常見問題
不是。Respondr 是專注於收案、調度、現場評估與方案交接的危機營運平台。它補充而非取代您現有的臨床系統。
市級行動危機單位、縣級行為健康（含 Crisis Now／988 呼叫中心），以及需要跨轄區統一收案到調度主線的州或區域方案。同一工作流程可從市政 CAT 團隊擴展到多縣委員會。
可以。CAT 我的個案為手機與平板設計：手機單欄首頁、平板雙欄網格、每個任務上的事件地圖，以及隊員接受調度後地址旁顯示的 ETA。
每個個案都有團隊聊天執行緒。頁首鈴鐺依角色列出工作 — 等待調度的 P0/P1、逾期追蹤、待確認的溫熱交接，以及待審的 PTO — 並開啟對應畫面。
調度員從看板或收案指派已排班的 Primary CAT 團隊。Relief 與 PERT 涵蓋備援與升級；依成員狀態顯示誰已到達、開始評估或已結案。
督導儀表板顯示 Crisis now（開放、未指派、P0/P1）、停滯個案（24 小時以上）、團隊利用率與 PTO。通知與 CAT 團隊排班讓人員配置與個案量維持在同一循環。
在本站申請示範。下一步是與我們團隊的現場導覽 — 收案、CAT 調度與現場手機在同一條主線上。您可在確認頁預約時間。我們審核請求後以電子郵件寄送限時存取碼；網站不會自動產生代碼。
工作流程與示範種子 — 收案欄位、SLA、CAT 狀態、追蹤規則、資源清單 — 通常在數天或一兩週內調整。HIPAA 正式託管、BAA、SSO/IdP 以及 EHR 或 988 廠商整合不是一週能完成的；那些屬於後續正式環境討論。公開示範僅使用本機瀏覽器儲存。
正式平台依 HIPAA 對齊託管設計，具備加密、RBAC 與稽核紀錄。本示範僅使用本機瀏覽器儲存，並透過限時存取碼開啟。