Open the case while the caller is still on the line
Coordinator intake captures location, priority, and context so the assigned mobile crisis team does not inherit a spreadsheet after the 988 or NMCAL handoff.
New Mexico providers & counties
From 988 and NMCAL to the MCT in the field — on one crisis thread
New Mexico is building Crisis Now with 988 and Mobile Crisis Teams. Respondr keeps the episode together after the transfer — intake, MCT dispatch, field status, and handoff — without replacing your EHR.
Why this matters in New Mexico
Crisis Now is the frame. Ops keeps the episode intact.
New Mexico is building a Crisis Now continuum — someone to call, someone to come to you, and somewhere to go. The Health Care Authority Behavioral Health Services Division backs statewide 988 New Mexico and expanding Mobile Crisis Teams (MCTs) for rapid, community-based response 24/7/365.
Many NM-area 988 contacts route through the New Mexico Crisis and Access Line (NMCAL). When an in-person response is needed, MCT providers coordinate with 988 and local partners — as spelled out in the state Mobile Crisis Teams RFA and MAD Supplement 24-03 (dispatch, warm handoffs, multidisciplinary teams, and billing).
The continuum is clear on paper. The gap most teams still feel is the episode itself — still split across a crisis line, a radio, a spreadsheet, and a phone after the handoff to the MCT.
Where Respondr fits — without replacing your EHR
Respondr is crisis operations software for the intake-to-field thread. In New Mexico that maps to 988/NMCAL intake and MCT dispatch — billing and the clinical chart stay in the systems you already trust. We sit beside Crisis Now, not in place of HCA, NMCAL, or your EHR.
Dispatch the MCT — and keep field status visible
Live board, per-member status, and field-first My Cases on phone and tablet: map, ETA after accept, and status through clear — matching how NM expects teams to respond in the community.
Keep follow-up and warm handoff on the same episode
Time-limited follow-up and program handoff stay on the case thread — so Crisis Now’s “someone to come to you” does not end when the radio goes quiet.
See your MCT protocol on one thread
Request a demo. We match intake fields, SLAs, team statuses, and resources in days — then you walk Coordinator, field team, or Supervisor on a board that feels like your program, not a generic template.
Official New Mexico sources
Read the same guidance providers and BHSD use for 988 and mobile crisis — then see how Respondr keeps the handoff from the line to the curb on one record.
- HCA — Behavioral Health Services DivisionOpen source →
New Mexico Health Care Authority’s BHSD page for 988 and Mobile Crisis Teams (MCTs) — rapid response, assessment, and treatment where the person is in crisis, 24/7/365.
- 988 New MexicoOpen source →
State 988 frame through BHSD: someone to call, someone to come to you, and somewhere to go — Crisis Now continuum language for New Mexicans.
- New Mexico Crisis and Access Line (NMCAL)Open source →
Local 24/7 crisis and access line that answers many NM-area 988 contacts — the front door before a mobile team is dispatched.
- HCA — Mobile Crisis Teams RFA (2024)Open source →
State RFA for MCT providers: 988-aligned call centers, 24/7 mobile response, stabilization, triage with law enforcement, and coordination with crisis lines — the ops shape Respondr mirrors.
- HSD/MAD — Mobile Crisis Provider Supplement 24-03Open source →
Billing and dispatch guidance for mobile crisis and children’s MRSS — including 988 Lifeline dispatch, warm handoffs, and multidisciplinary team expectations.
Links go to official New Mexico and partner sites. Respondr is not affiliated with or endorsed by HCA, HSD/MAD, NMCAL, or 988 New Mexico.
Fit your protocol, not ours
Crisis teams do not share one intake form. Share how your line, dispatch, and follow-up actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.
Show us your rules
Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, and what “cleared” means on your team.
We reshape the demo in days
Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.
Walk your version
Same personas — Coordinator, CAT, and Supervisor — on a board that follows your protocol, not a generic county template.
常见问题
不是。Respondr 是专注于接案、调度、现场评估与项目交接的危机运营平台。它补充而非取代您现有的临床系统。
市级移动危机单位、县级行为健康（含 Crisis Now / 988 呼叫中心），以及需要跨辖区统一接案到调度线索的州或区域项目。同一工作流可从市政 CAT 团队扩展到多县委员会。
可以。CAT 我的个案为手机和平板设计：手机单列首页、平板双列网格、每个任务上的事件地图，以及队员接受调度后地址旁显示的 ETA。
每个个案都有团队聊天线程。页眉铃铛按角色列出工作 — 等待调度的 P0/P1、逾期随访、待确认的温热交接，以及待审的 PTO — 并打开对应屏幕。
调度员从看板或接案分配已排班的 Primary CAT 团队。Relief 与 PERT 覆盖备份与升级；按成员状态显示谁已到达、开始评估或已结案。
督导仪表盘显示 Crisis now（开放、未分配、P0/P1）、滞留个案（24 小时以上）、团队利用率与 PTO。通知与 CAT 团队排班让人员配置与个案量保持在同一闭环。
在本站申请演示。下一步是与我们团队的现场讲解 — 接案、CAT 调度与现场手机在同一条线索上。您可在确认页预约时间。我们审核请求后邮件发送限时访问码；网站不会自动生成代码。
工作流与演示种子 — 接案字段、SLA、CAT 状态、随访规则、资源列表 — 通常在数天或一两周内调整。HIPAA 生产托管、BAA、SSO/IdP 以及 EHR 或 988 厂商集成不是一周能完成的；那些属于后续生产沟通。公开演示仅使用本地浏览器存储。
生产平台按 HIPAA 对齐托管设计，具备加密、RBAC 与审计日志。本演示仅使用本地浏览器存储，并通过限时访问码打开。