City mobile crisis
Dispatch CAT teams from a live board, keep field status on phones, and hand off to local programs without a side spreadsheet.
移动危机运营，服务城市、县与州
Respondr.care 将 988 与本地危机热线接案、CAT 团队调度、现场评估与项目交接连接起来，服务市、县、州移动危机团队。CAT 在接受调度后可查看 ETA，并在手机和平板上看到事件地图。
电话与聊天接案CAT 调度现场 ETA 与地图
Respondr.care
For city, county, and state teams running Crisis Now and 988 mobile crisis
≤ 5 min
Assign SLA to CAT
100%
Actions audit-logged
24/7
Crisis line coverage
988
Aligned intake workflows
Built for city, county, and state mobile crisis
One intake-to-CAT thread for 988 and local crisis lines — whether the team is a municipal unit, a county behavioral health program, or a state/regional continuum.
County behavioral health
Coordinator intake, SLA on assign and response, 72-hour follow-ups, and supervisor queues for Crisis Now / 988-aligned operations. See state pages.
State and regional programs
Shared case records, team chat, and audit trails so multiple jurisdictions stay on the same crisis episode from first contact through program admission.
See the wait while there is still time to assign
Crisis response time is mostly waiting: a P0 sitting unassigned, a CAT team that has not accepted, a case that has not moved in a day. The dashboard makes those waits countable so coordinators assign inside the five-minute SLA, CAT clears follow-ups before they go overdue, and supervisors spot stale cases and thin coverage before the next 988 call.
Unassigned backlog and P0/P1 in queue
Most delay happens before a CAT team is on the case. Coordinators see who is waiting right now — and which of those waits are emergent — so the next assign is the one that shortens response, not the one that happened to be at the top of a list.
Assign SLA and response proxy
Intake → CAT assigned has a five-minute target. Assign → arrived is the Crisis Now-style two-hour proxy. Overlay the prior window so a slow week is a number on the board, not a story told after the shift.
Stale cases, coverage, and 72-hour follow-up
Supervisors see cases silent for 24+ hours and whether scheduled staff are already on scene. CAT sees follow-ups due so clearance is not the last contact. Aging and thin coverage are how a fast first assign still fails the person.
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CAT in the field
Built for the phone in a clinician's pocket — and the tablet in the van
CAT My Cases is a quieter, large-tap field home. Phone layout is a single column. Tablet layout is a two-column case grid. When a member accepts assignment, teammates see an ETA next to the incident pin and a map of the scene.
ETA on acceptIncident mapPhoneTablet
Accept assignment, share ETA
Accept dispatch captures where the CAT member is. Each person gets their own drive-time estimate. The fastest ETA sits next to the incident address until someone marks Arrived on scene — so dispatch and the rest of the CAT team can see who is closest.
Map of the incident
Case detail opens a full-width map of the scene under Location. Tap the pin to open Apple or Google Maps for turn-by-turn. Tablet gives the same record more room without a desktop kanban.
Every crisis, one continuous thread
Watch how Respondr moves a person from first contact through dispatch, assessment, and county program connection — without losing context.
Step 1 of 5
Call / Chat
988 or county line — specialist opens a case in real time.
Built for the full crisis continuum
Not an EMR — operations software for city, county, and state mobile crisis: intake, CAT dispatch, field assessment, and handoff.
Phone & chat intake
Guided forms on the call. Match existing clients, capture location and BH history, and assign a Primary CAT team when CAT is needed.
CAT dispatch
Scheduled Primary teams, live case map, per-member status, and Relief or PERT when the in-charge CAT team needs backup.
CAT My Cases
Field-first list for assigned work on phone and tablet: status tracker, incident map, ETA after a member accepts dispatch, and 72-hour follow-ups — no desktop kanban required.
Supervisor oversight
Crisis now, stale (24h+), utilization, and PTO on one dashboard — plus the CAT team scheduler — so a silent case or a thin shift is visible before the next 988 call.
Fit your protocol, not ours
Crisis teams do not share one intake form. Share how your line, dispatch, and follow-up actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.
Show us your rules
Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, and what “cleared” means on your team.
We reshape the demo in days
Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.
Walk your version
Same personas — Coordinator, CAT, and Supervisor — on a board that follows your protocol, not a generic county template.
Alerts and chat sit next to the work
Coordinators, CAT, and supervisors get a header bell for what they need to do, and a case thread so the team does not leave the record.
Respondr.care
In-app notifications
Role-scoped items: P0/P1 waiting for dispatch, overdue 72-hour follow-ups, pending warm handoffs, PTO to review, and staffing gaps. Click through to the exact case, filter, or scheduler screen.
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Case team chat
Each case keeps a team thread with unread counts in the header. Field and dispatch stay aligned on arrival, assessment, and handoff without a side channel.
常见问题
不是。Respondr 是专注于接案、调度、现场评估与项目交接的危机运营平台。它补充而非取代您现有的临床系统。
市级移动危机单位、县级行为健康（含 Crisis Now / 988 呼叫中心），以及需要跨辖区统一接案到调度线索的州或区域项目。同一工作流可从市政 CAT 团队扩展到多县委员会。
可以。CAT 我的个案为手机和平板设计：手机单列首页、平板双列网格、每个任务上的事件地图，以及队员接受调度后地址旁显示的 ETA。
每个个案都有团队聊天线程。页眉铃铛按角色列出工作 — 等待调度的 P0/P1、逾期随访、待确认的温热交接，以及待审的 PTO — 并打开对应屏幕。
调度员从看板或接案分配已排班的 Primary CAT 团队。Relief 与 PERT 覆盖备份与升级；按成员状态显示谁已到达、开始评估或已结案。
督导仪表盘显示 Crisis now（开放、未分配、P0/P1）、滞留个案（24 小时以上）、团队利用率与 PTO。通知与 CAT 团队排班让人员配置与个案量保持在同一闭环。
在本站申请演示。下一步是与我们团队的现场讲解 — 接案、CAT 调度与现场手机在同一条线索上。您可在确认页预约时间。我们审核请求后邮件发送限时访问码；网站不会自动生成代码。
工作流与演示种子 — 接案字段、SLA、CAT 状态、随访规则、资源列表 — 通常在数天或一两周内调整。HIPAA 生产托管、BAA、SSO/IdP 以及 EHR 或 988 厂商集成不是一周能完成的；那些属于后续生产沟通。公开演示仅使用本地浏览器存储。
生产平台按 HIPAA 对齐托管设计，具备加密、RBAC 与审计日志。本演示仅使用本地浏览器存储，并通过限时访问码打开。