Is Respondr an EHR or billing system?

No. Respondr is a crisis operations platform focused on intake, dispatch, field assessment, and program handoff. It complements your existing clinical systems rather than replacing them.

Who is Respondr for — city, county, or state teams?

City mobile crisis units, county behavioral health (including Crisis Now / 988 call centers), and state or regional programs that need one intake-to-dispatch thread across jurisdictions. The same workflow scales from a municipal CAT team to a multi-county board.

Does it work on mobile devices in the field?

Yes. CAT My Cases is built for phones and tablets: a single-column phone home, a two-column tablet grid, an incident map on each assignment, and an ETA next to the address after a team member accepts dispatch.

How do teams stay aligned after dispatch?

Each case has a team chat thread. A header bell lists role-scoped work — P0/P1 waiting for dispatch, overdue follow-ups, pending warm handoffs, and PTO to review — and opens the exact screen.

How are CAT teams assigned?

Dispatchers assign scheduled Primary CAT teams from the board or intake. Relief and PERT cover backup and escalation; per-member status shows who has arrived, started assessment, or cleared.

Can supervisors track cases that stall?

The supervisor dashboard shows Crisis now (open, unassigned, P0/P1), stale cases (24h+), team utilization, and PTO. Notifications and the CAT team scheduler keep staffing and caseload in the same loop.

How do I try the demo?

Request a demo on this site. The next step is a live walkthrough with our team — intake, CAT dispatch, and the field phone on one thread. You can book that time from the confirmation page. We email a time-limited access code after we review the request; the site does not generate a code automatically.

How fast can you match our intake and dispatch rules?

Workflow and demo seeds — intake fields, SLAs, CAT statuses, follow-up rules, resource lists — typically change in days or a couple of weeks. HIPAA production hosting, a BAA, SSO/IdP, and EHR or 988-vendor integration are not a week; those follow a later production conversation. The public demo uses local browser storage only.

Is the data HIPAA-compliant?

The production platform is designed for HIPAA-aligned hosting with encryption, RBAC, and audit logs. This demo uses local browser storage only and is opened with a time-limited access code.

Opérations de crise mobile pourvilles, comtés et États

Respondr.care relie l'intake aligné sur le 988 et les lignes de crise locales, le dispatch des équipes CAT, l'évaluation sur le terrain et le transfert de programme pour les équipes de crise mobile des villes, comtés et États. Le CAT voit l'ETA après acceptation et une carte de l'incident sur téléphone et tablette.

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Intake téléphone et chatDispatch CATETA et cartes sur le terrain

Respondr.care coordinator dashboard with open caseload and assign SLA.

Built for city, county, and state mobile crisis

One intake-to-CAT thread for 988 and local crisis lines — whether the team is a municipal unit, a county behavioral health program, or a state/regional continuum.

City mobile crisis

Dispatch CAT teams from a live board, keep field status on phones, and hand off to local programs without a side spreadsheet.

County behavioral health

Coordinator intake, SLA on assign and response, 72-hour follow-ups, and supervisor queues for Crisis Now / 988-aligned operations. See state pages.

State and regional programs

Shared case records, team chat, and audit trails so multiple jurisdictions stay on the same crisis episode from first contact through program admission.

See the wait while there is still time to assign

Crisis response time is mostly waiting: a P0 sitting unassigned, a CAT team that has not accepted, a case that has not moved in a day. The dashboard makes those waits countable so coordinators assign inside the five-minute SLA, CAT clears follow-ups before they go overdue, and supervisors spot stale cases and thin coverage before the next 988 call.

Unassigned backlog and P0/P1 in queue

Most delay happens before a CAT team is on the case. Coordinators see who is waiting right now — and which of those waits are emergent — so the next assign is the one that shortens response, not the one that happened to be at the top of a list.

Assign SLA and response proxy

Intake → CAT assigned has a five-minute target. Assign → arrived is the Crisis Now-style two-hour proxy. Overlay the prior window so a slow week is a number on the board, not a story told after the shift.

Stale cases, coverage, and 72-hour follow-up

Supervisors see cases silent for 24+ hours and whether scheduled staff are already on scene. CAT sees follow-ups due so clearance is not the last contact. Aging and thin coverage are how a fast first assign still fails the person.

Respondr.care coordinator dashboard with open caseload, unassigned backlog, P0/P1 queue, intake volume, and assign SLA. — Coordinator: Right now KPIs, intake volume, closed mix, and assign SLA — tap a card to open the matching Cases filter.

Respondr.care CAT Field dashboard with active cases, follow-ups due, my assignments, and priority mix. — CAT Field: your active cases, overdue follow-ups, and assignments — complete a 72-hour follow-up from the rail.

Respondr.care supervisor dashboard with crisis now, stale cases, team utilization, and PTO coverage. — Supervisor: Crisis now, stale aging, utilization, and PTO so coverage and caseload stay in the same loop.

Respondr.care dispatch board with an open case map and columns from awaiting assignment through cleared. — Dispatch: assign Primary CAT teams, track arrival and assessment, and keep the open-case map in view.

Respondr.care crisis intake form with caller, client, location, priority, and chief concern. — Crisis intake: caller, client, location, and CAT dispatch in a single case.

CAT in the field

Built for the phone in a clinician's pocket — and the tablet in the van

CAT My Cases is a quieter, large-tap field home. Phone layout is a single column. Tablet layout is a two-column case grid. When a member accepts assignment, teammates see an ETA next to the incident pin and a map of the scene.

ETA on acceptIncident mapPhoneTablet

Respondr CAT My Cases on a phone: single-column cards with status pills and Accept dispatch. — Phone — My Cases, one next step at a time

Respondr CAT My Cases on a tablet: two-column case grid with follow-up banner and status pills. — Tablet — same work, two-column grid

Accept assignment, share ETA

Accept dispatch captures where the CAT member is. Each person gets their own drive-time estimate. The fastest ETA sits next to the incident address until someone marks Arrived on scene — so dispatch and the rest of the CAT team can see who is closest.

Respondr CAT case on a phone: incident map, ETA ~12 min badge, and per-member en-route times. — Phone — incident map and ETA after accept

Map of the incident

Case detail opens a full-width map of the scene under Location. Tap the pin to open Apple or Google Maps for turn-by-turn. Tablet gives the same record more room without a desktop kanban.

Respondr CAT case on a tablet: larger incident map, Dispatch Status, and ETA for each en-route member. — Tablet — wider map, same ETA and status

Every crisis, one continuous thread

Watch how Respondr moves a person from first contact through dispatch, assessment, and county program connection — without losing context.

Step 1 of 5

Call / Chat

988 or county line — specialist opens a case in real time.

Built for the full crisis continuum

Not an EMR — operations software for city, county, and state mobile crisis: intake, CAT dispatch, field assessment, and handoff.

Phone & chat intake

Guided forms on the call. Match existing clients, capture location and BH history, and assign a Primary CAT team when CAT is needed.

CAT dispatch

Scheduled Primary teams, live case map, per-member status, and Relief or PERT when the in-charge CAT team needs backup.

CAT My Cases

Field-first list for assigned work on phone and tablet: status tracker, incident map, ETA after a member accepts dispatch, and 72-hour follow-ups — no desktop kanban required.

Supervisor oversight

Crisis now, stale (24h+), utilization, and PTO on one dashboard — plus the CAT team scheduler — so a silent case or a thin shift is visible before the next 988 call.

Fit your protocol, not ours

Crisis teams do not share one intake form. Share how your line, dispatch, and follow-up actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.

Show us your rules

Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, and what “cleared” means on your team.

We reshape the demo in days

Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.

Walk your version

Same personas — Coordinator, CAT, and Supervisor — on a board that follows your protocol, not a generic county template.

Request a demo we can match

Alerts and chat sit next to the work

Coordinators, CAT, and supervisors get a header bell for what they need to do, and a case thread so the team does not leave the record.

Respondr.care My Cases with the notifications panel open, showing follow-ups and a time-off decision.

In-app notifications

Role-scoped items: P0/P1 waiting for dispatch, overdue 72-hour follow-ups, pending warm handoffs, PTO to review, and staffing gaps. Click through to the exact case, filter, or scheduler screen.

Respondr.care team chat on a case, with coordinator, supervisor, and CAT messages including an urgent flag.

Case team chat

Each case keeps a team thread with unread counts in the header. Field and dispatch stay aligned on arrival, assessment, and handoff without a side channel.

Questions fréquentes

Non. Respondr est une plateforme d'opérations de crise axée sur l'intake, le dispatch, l'évaluation terrain et le transfert de programme. Elle complète vos systèmes cliniques existants plutôt que de les remplacer.

Unités de crise mobile municipales, santé comportementale de comté (y compris Crisis Now / centres d'appels 988), et programmes d'État ou régionaux qui ont besoin d'un fil unique intake-to-dispatch entre juridictions. Le même workflow s'étend d'une équipe CAT municipale à un conseil multi-comtés.

Oui. CAT Mes dossiers est conçu pour téléphones et tablettes : accueil téléphone en une colonne, grille tablette en deux colonnes, carte d'incident sur chaque mission, et ETA à côté de l'adresse après acceptation du dispatch.

Chaque dossier a un fil de chat d'équipe. Une cloche dans l'en-tête liste le travail selon le rôle — P0/P1 en attente de dispatch, suivis en retard, transferts chauds en attente et PTO à examiner — et ouvre l'écran exact.

Les dispatchers assignent les équipes CAT Primary planifiées depuis le tableau ou l'intake. Relief et PERT couvrent le renfort et l'escalade ; le statut par membre montre qui est arrivé, a commencé l'évaluation ou a été cleared.

Le tableau de bord superviseur affiche Crisis now (ouverts, non assignés, P0/P1), dossiers stagnants (24 h+), utilisation de l'équipe et PTO. Les notifications et le planning d'équipe CAT gardent le staffing et la charge de dossiers dans la même boucle.

Demandez une démo sur ce site. L'étape suivante est une visite guidée en direct avec notre équipe — intake, dispatch CAT et téléphone terrain sur un même fil. Vous pouvez réserver ce créneau depuis la page de confirmation. Nous e-mailons un code d'accès à durée limitée après examen de la demande ; le site ne génère pas de code automatiquement.

Les workflows et graines de démo — champs d'intake, SLAs, statuts CAT, règles de suivi, listes de ressources — changent généralement en quelques jours ou une à deux semaines. L'hébergement de production HIPAA, un BAA, SSO/IdP et l'intégration EHR ou fournisseur 988 ne se font pas en une semaine ; cela suit une conversation de production ultérieure. La démo publique utilise uniquement le stockage local du navigateur.

La plateforme de production est conçue pour un hébergement aligné HIPAA avec chiffrement, RBAC et journaux d'audit. Cette démo utilise uniquement le stockage local du navigateur et s'ouvre avec un code d'accès à durée limitée.

Prêt à voir Respondr en action ?

Parcourez l'intake, le dispatch d'équipe CAT, CAT Mes dossiers, le chat d'équipe et les alertes in-app. Demandez une démo ; nous vous enverrons un code d'accès par e-mail après examen de votre demande, puis choisissez une persona.

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