Washington providers & regions
From 988 and MRRCT to the team in the field — on one crisis thread
Washington is expanding 988 and Mobile Rapid Response Crisis Teams. Respondr keeps the episode together after the transfer — intake, dispatch, field status, and handoff — without replacing your EHR.
Why this matters in Washington
988 and MRRCT are the frame. Ops keeps the episode intact.
Washington is expanding 988 alongside mobile crisis response — including Mobile Rapid Response Crisis Teams (MRRCT) and an endorsement program for providers. Regional crisis lines remain a front door before a team rolls.
HCA policy and 988 define who answers and who can respond. They do not, by themselves, keep intake, dispatch, field status, and warm handoff on one record after the transfer across regions and shifts.
That gap is where episodes fragment: line notes in one place, assignment by radio or chat, and field status invisible until someone updates a spreadsheet later.
Where Respondr fits
Respondr is crisis operations software — not an EHR. It sits after the 988 or crisis-line transfer so coordinators open the case, dispatch mobile rapid response, and keep field status and follow-up visible without replacing clinical documentation systems.
Open the case while the caller is still on the line
Coordinator intake captures location, priority, and context so the MRRCT does not inherit a spreadsheet after the 988 or regional crisis-line handoff.
Dispatch mobile rapid response — and keep field status visible
Live board, per-member status, and field-first My Cases on phone and tablet: map, ETA after accept, and status through clear — matching how Washington expects endorsed teams to respond.
Keep follow-up and warm handoff on the same episode
Time-limited follow-up and program handoff stay on the case thread — so 988-aligned “someone to come to you” does not end when the radio goes quiet.
See Washington-shaped intake and MRRCT dispatch
We tailor a short demo to your region, endorsement workflow, and shift patterns — usually within a few days.
Official Washington sources
Read the same HCA guidance providers use for 988 and mobile crisis response — then see how Respondr keeps the handoff from the line to the curb on one record.
- HCA — Mobile Crisis ResponseOpen source →
Washington Health Care Authority overview of mobile crisis response — including Mobile Rapid Response Crisis Teams (MRRCT) expectations for community response.
- HCA — 988 Suicide & Crisis LifelineOpen source →
State 988 frame for Washington — how Lifeline contacts connect to local crisis resources and mobile response.
- HCA — Mobile Crisis Response Endorsement ProgramOpen source →
Provider endorsement pathway for mobile crisis response — the operational bar teams train and staff to when they leave the hub for the curb.
- HCA — Mental Health Crisis LinesOpen source →
Regional and statewide crisis line resources — the front door before a mobile team is dispatched.
Links go to official Washington and partner sites. Respondr is not affiliated with or endorsed by HCA or 988 Lifeline centers.
Fit your protocol, not ours
Crisis teams do not share one intake form. Share how your line, dispatch, and follow-up actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.
Show us your rules
Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, and what “cleared” means on your team.
We reshape the demo in days
Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.
Walk your version
Same personas — Coordinator, CAT, and Supervisor — on a board that follows your protocol, not a generic county template.
Mga karaniwang tanong
Hindi. Ang Respondr ay crisis operations platform na nakatuon sa intake, dispatch, field assessment, at program handoff. Dinadagdagan nito ang umiiral ninyong clinical systems sa halip na palitan ang mga ito.
City mobile crisis units, county behavioral health (kasama ang Crisis Now / 988 call centers), at state o regional programs na kailangan ng iisang intake-to-dispatch thread sa iba't ibang jurisdiction. Parehong workflow ang umuusad mula sa municipal CAT team hanggang multi-county board.
Oo. Ang CAT My Cases ay ginawa para sa telepono at tablet: single-column phone home, two-column tablet grid, incident map sa bawat assignment, at ETA sa tabi ng address pagkatapos tumanggap ng dispatch ang miyembro ng team.
May team chat thread ang bawat case. Naglilista ang header bell ng role-scoped work — P0/P1 na naghihintay ng dispatch, overdue follow-ups, pending warm handoffs, at PTO na suriin — at binubuksan ang exact screen.
Nag-a-assign ang mga dispatcher ng naka-schedule na Primary CAT teams mula sa board o intake. Sinasaklaw ng Relief at PERT ang backup at escalation; ipinapakita ng per-member status kung sino ang dumating, nagsimula ng assessment, o cleared.
Ipinapakita ng supervisor dashboard ang Crisis now (open, unassigned, P0/P1), stale cases (24h+), team utilization, at PTO. Pinapanatili ng notifications at CAT team scheduler ang staffing at caseload sa iisang loop.
Humiling ng demo sa site na ito. Ang susunod na hakbang ay live walkthrough kasama ang team namin — intake, CAT dispatch, at field phone sa iisang thread. Maaari mong i-book ang oras mula sa confirmation page. Nag-e-email kami ng time-limited access code pagkatapos suriin ang kahilingan; hindi awtomatikong gumagawa ng code ang site.
Ang workflow at demo seeds — intake fields, SLAs, CAT statuses, follow-up rules, resource lists — karaniwang nababago sa loob ng ilang araw o isang-dalawang linggo. Ang HIPAA production hosting, BAA, SSO/IdP, at EHR o 988-vendor integration ay hindi isang linggo; sumusunod ang mga iyon sa later production conversation. Gumagamit lang ang public demo ng local browser storage.
Dinisenyo ang production platform para sa HIPAA-aligned hosting na may encryption, RBAC, at audit logs. Gumagamit lang ang demo na ito ng local browser storage at binubuksan gamit ang time-limited access code.
Handa nang makita ang Respondr sa aksyon?
Dumaan sa intake, CAT team dispatch, CAT My Cases, team chat, at in-app alerts. Humiling ng demo at i-email namin ang access code pagkatapos naming suriin ang kahilingan, saka pumili ng persona.