City mobile crisis
Dispatch CAT teams from a live board, keep field status on phones, and hand off to local programs without a side spreadsheet.
Mobile crisis operations para samga lungsod, county, at estado
Kinokonekta ng Respondr.care ang 988 at lokal na crisis-line intake, CAT team dispatch, field assessment, at program handoff para sa city, county, at state mobile crisis teams. Nakikita ng CAT ang ETA pagkatapos tumanggap at mapa ng insidente sa telepono at tablet.
Phone at chat intakeCAT dispatchField ETA at maps
Respondr.care
For city, county, and state teams running Crisis Now and 988 mobile crisis
≤ 5 min
Assign SLA to CAT
100%
Actions audit-logged
24/7
Crisis line coverage
988
Aligned intake workflows
Built for city, county, and state mobile crisis
One intake-to-CAT thread for 988 and local crisis lines — whether the team is a municipal unit, a county behavioral health program, or a state/regional continuum.
County behavioral health
Coordinator intake, SLA on assign and response, 72-hour follow-ups, and supervisor queues for Crisis Now / 988-aligned operations. See state pages.
State and regional programs
Shared case records, team chat, and audit trails so multiple jurisdictions stay on the same crisis episode from first contact through program admission.
See the wait while there is still time to assign
Crisis response time is mostly waiting: a P0 sitting unassigned, a CAT team that has not accepted, a case that has not moved in a day. The dashboard makes those waits countable so coordinators assign inside the five-minute SLA, CAT clears follow-ups before they go overdue, and supervisors spot stale cases and thin coverage before the next 988 call.
Unassigned backlog and P0/P1 in queue
Most delay happens before a CAT team is on the case. Coordinators see who is waiting right now — and which of those waits are emergent — so the next assign is the one that shortens response, not the one that happened to be at the top of a list.
Assign SLA and response proxy
Intake → CAT assigned has a five-minute target. Assign → arrived is the Crisis Now-style two-hour proxy. Overlay the prior window so a slow week is a number on the board, not a story told after the shift.
Stale cases, coverage, and 72-hour follow-up
Supervisors see cases silent for 24+ hours and whether scheduled staff are already on scene. CAT sees follow-ups due so clearance is not the last contact. Aging and thin coverage are how a fast first assign still fails the person.
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CAT in the field
Built for the phone in a clinician's pocket — and the tablet in the van
CAT My Cases is a quieter, large-tap field home. Phone layout is a single column. Tablet layout is a two-column case grid. When a member accepts assignment, teammates see an ETA next to the incident pin and a map of the scene.
ETA on acceptIncident mapPhoneTablet
Accept assignment, share ETA
Accept dispatch captures where the CAT member is. Each person gets their own drive-time estimate. The fastest ETA sits next to the incident address until someone marks Arrived on scene — so dispatch and the rest of the CAT team can see who is closest.
Map of the incident
Case detail opens a full-width map of the scene under Location. Tap the pin to open Apple or Google Maps for turn-by-turn. Tablet gives the same record more room without a desktop kanban.
Every crisis, one continuous thread
Watch how Respondr moves a person from first contact through dispatch, assessment, and county program connection — without losing context.
Step 1 of 5
Call / Chat
988 or county line — specialist opens a case in real time.
Built for the full crisis continuum
Not an EMR — operations software for city, county, and state mobile crisis: intake, CAT dispatch, field assessment, and handoff.
Phone & chat intake
Guided forms on the call. Match existing clients, capture location and BH history, and assign a Primary CAT team when CAT is needed.
CAT dispatch
Scheduled Primary teams, live case map, per-member status, and Relief or PERT when the in-charge CAT team needs backup.
CAT My Cases
Field-first list for assigned work on phone and tablet: status tracker, incident map, ETA after a member accepts dispatch, and 72-hour follow-ups — no desktop kanban required.
Supervisor oversight
Crisis now, stale (24h+), utilization, and PTO on one dashboard — plus the CAT team scheduler — so a silent case or a thin shift is visible before the next 988 call.
Fit your protocol, not ours
Crisis teams do not share one intake form. Share how your line, dispatch, and follow-up actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.
Show us your rules
Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, and what “cleared” means on your team.
We reshape the demo in days
Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.
Walk your version
Same personas — Coordinator, CAT, and Supervisor — on a board that follows your protocol, not a generic county template.
Alerts and chat sit next to the work
Coordinators, CAT, and supervisors get a header bell for what they need to do, and a case thread so the team does not leave the record.
Respondr.care
In-app notifications
Role-scoped items: P0/P1 waiting for dispatch, overdue 72-hour follow-ups, pending warm handoffs, PTO to review, and staffing gaps. Click through to the exact case, filter, or scheduler screen.
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Case team chat
Each case keeps a team thread with unread counts in the header. Field and dispatch stay aligned on arrival, assessment, and handoff without a side channel.
Mga karaniwang tanong
Hindi. Ang Respondr ay crisis operations platform na nakatuon sa intake, dispatch, field assessment, at program handoff. Dinadagdagan nito ang umiiral ninyong clinical systems sa halip na palitan ang mga ito.
City mobile crisis units, county behavioral health (kasama ang Crisis Now / 988 call centers), at state o regional programs na kailangan ng iisang intake-to-dispatch thread sa iba't ibang jurisdiction. Parehong workflow ang umuusad mula sa municipal CAT team hanggang multi-county board.
Oo. Ang CAT My Cases ay ginawa para sa telepono at tablet: single-column phone home, two-column tablet grid, incident map sa bawat assignment, at ETA sa tabi ng address pagkatapos tumanggap ng dispatch ang miyembro ng team.
May team chat thread ang bawat case. Naglilista ang header bell ng role-scoped work — P0/P1 na naghihintay ng dispatch, overdue follow-ups, pending warm handoffs, at PTO na suriin — at binubuksan ang exact screen.
Nag-a-assign ang mga dispatcher ng naka-schedule na Primary CAT teams mula sa board o intake. Sinasaklaw ng Relief at PERT ang backup at escalation; ipinapakita ng per-member status kung sino ang dumating, nagsimula ng assessment, o cleared.
Ipinapakita ng supervisor dashboard ang Crisis now (open, unassigned, P0/P1), stale cases (24h+), team utilization, at PTO. Pinapanatili ng notifications at CAT team scheduler ang staffing at caseload sa iisang loop.
Humiling ng demo sa site na ito. Ang susunod na hakbang ay live walkthrough kasama ang team namin — intake, CAT dispatch, at field phone sa iisang thread. Maaari mong i-book ang oras mula sa confirmation page. Nag-e-email kami ng time-limited access code pagkatapos suriin ang kahilingan; hindi awtomatikong gumagawa ng code ang site.
Ang workflow at demo seeds — intake fields, SLAs, CAT statuses, follow-up rules, resource lists — karaniwang nababago sa loob ng ilang araw o isang-dalawang linggo. Ang HIPAA production hosting, BAA, SSO/IdP, at EHR o 988-vendor integration ay hindi isang linggo; sumusunod ang mga iyon sa later production conversation. Gumagamit lang ang public demo ng local browser storage.
Dinisenyo ang production platform para sa HIPAA-aligned hosting na may encryption, RBAC, at audit logs. Gumagamit lang ang demo na ito ng local browser storage at binubuksan gamit ang time-limited access code.
Handa nang makita ang Respondr sa aksyon?
Dumaan sa intake, CAT team dispatch, CAT My Cases, team chat, at in-app alerts. Humiling ng demo at i-email namin ang access code pagkatapos naming suriin ang kahilingan, saka pumili ng persona.