New York providers & counties
From 988 and OMH crisis continuum to the team in the field — on one crisis thread
New York is building a coordinated crisis continuum with mobile crisis and stabilization. Respondr keeps the episode together after the transfer — intake, dispatch, field status, and handoff — without replacing your EHR.
Why this matters in New York
OMH defines the continuum. Ops keeps the episode intact.
New York is building a comprehensive crisis response continuum — someone to call, mobile crisis to come to you, and Crisis Stabilization Centers as somewhere to go. State planning documents describe a coordinated behavioral health crisis response system; cities like New York City run mobile crisis teams inside that frame.
Continuum guidance and 988 define who answers and who can respond. They do not, by themselves, keep intake, dispatch, field status, and warm handoff on one record after the transfer across counties and boroughs.
That gap is where episodes fragment: context lives in one tool, assignment in another, and field status in memory until someone updates a spreadsheet later.
Where Respondr fits
Respondr is crisis operations software — not an EHR. It sits after the 988 or crisis-line transfer so coordinators open the case, dispatch mobile crisis, and keep field status and follow-up visible without replacing clinical documentation systems.
Open the case while the caller is still on the line
Coordinator intake captures location, priority, and context so the mobile crisis team does not inherit a spreadsheet after the 988 or crisis-line handoff.
Dispatch mobile crisis — and keep field status visible
Live board, per-member status, and field-first My Cases on phone and tablet: map, ETA after accept, and status through clear — matching how NY expects teams to respond in the community.
Keep follow-up and warm handoff on the same episode
Time-limited follow-up and program or CSC handoff stay on the case thread — so continuum care does not end when the radio goes quiet.
See New York–shaped intake and mobile crisis dispatch
We tailor a short demo to your county or city protocols and shift patterns — usually within a few days.
Official New York sources
Read the same OMH and local guidance providers use for crisis continuum and mobile teams — then see how Respondr keeps the handoff from the line to the curb on one record.
- OMH — Crisis InterventionOpen source →
New York State Office of Mental Health overview of crisis intervention — mobile crisis, stabilization, and continuum language providers and counties work from.
- OMH — Coordinated Behavioral Health Crisis Response SystemOpen source →
State planning PDF for a coordinated crisis response system — someone to call, someone to respond, and somewhere to go across New York.
- OMH — Crisis Stabilization Center Program GuidanceOpen source →
Program guidance for Crisis Stabilization Centers (CSCs) — the “somewhere to go” layer that mobile teams hand off into after field response.
- NYC DOHMH — Mobile Crisis TeamsOpen source →
New York City Health frame for mobile crisis teams — urban MCT operations that still need intake-to-field visibility after the 988 or crisis-line transfer.
Links go to official New York and partner sites. Respondr is not affiliated with or endorsed by OMH, NYC DOHMH, or 988 Lifeline centers.
Fit your protocol, not ours
Crisis teams do not share one intake form. Share how your line, dispatch, and follow-up actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.
Show us your rules
Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, and what “cleared” means on your team.
We reshape the demo in days
Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.
Walk your version
Same personas — Coordinator, CAT, and Supervisor — on a board that follows your protocol, not a generic county template.
Mga karaniwang tanong
Hindi. Ang Respondr ay crisis operations platform na nakatuon sa intake, dispatch, field assessment, at program handoff. Dinadagdagan nito ang umiiral ninyong clinical systems sa halip na palitan ang mga ito.
City mobile crisis units, county behavioral health (kasama ang Crisis Now / 988 call centers), at state o regional programs na kailangan ng iisang intake-to-dispatch thread sa iba't ibang jurisdiction. Parehong workflow ang umuusad mula sa municipal CAT team hanggang multi-county board.
Oo. Ang CAT My Cases ay ginawa para sa telepono at tablet: single-column phone home, two-column tablet grid, incident map sa bawat assignment, at ETA sa tabi ng address pagkatapos tumanggap ng dispatch ang miyembro ng team.
May team chat thread ang bawat case. Naglilista ang header bell ng role-scoped work — P0/P1 na naghihintay ng dispatch, overdue follow-ups, pending warm handoffs, at PTO na suriin — at binubuksan ang exact screen.
Nag-a-assign ang mga dispatcher ng naka-schedule na Primary CAT teams mula sa board o intake. Sinasaklaw ng Relief at PERT ang backup at escalation; ipinapakita ng per-member status kung sino ang dumating, nagsimula ng assessment, o cleared.
Ipinapakita ng supervisor dashboard ang Crisis now (open, unassigned, P0/P1), stale cases (24h+), team utilization, at PTO. Pinapanatili ng notifications at CAT team scheduler ang staffing at caseload sa iisang loop.
Humiling ng demo sa site na ito. Ang susunod na hakbang ay live walkthrough kasama ang team namin — intake, CAT dispatch, at field phone sa iisang thread. Maaari mong i-book ang oras mula sa confirmation page. Nag-e-email kami ng time-limited access code pagkatapos suriin ang kahilingan; hindi awtomatikong gumagawa ng code ang site.
Ang workflow at demo seeds — intake fields, SLAs, CAT statuses, follow-up rules, resource lists — karaniwang nababago sa loob ng ilang araw o isang-dalawang linggo. Ang HIPAA production hosting, BAA, SSO/IdP, at EHR o 988-vendor integration ay hindi isang linggo; sumusunod ang mga iyon sa later production conversation. Gumagamit lang ang public demo ng local browser storage.
Dinisenyo ang production platform para sa HIPAA-aligned hosting na may encryption, RBAC, at audit logs. Gumagamit lang ang demo na ito ng local browser storage at binubuksan gamit ang time-limited access code.
Handa nang makita ang Respondr sa aksyon?
Dumaan sa intake, CAT team dispatch, CAT My Cases, team chat, at in-app alerts. Humiling ng demo at i-email namin ang access code pagkatapos naming suriin ang kahilingan, saka pumili ng persona.