Open the case while the caller is still on the line
Coordinator intake captures location, priority, and context so the assigned mobile crisis team does not inherit a spreadsheet after the 988 or NMCAL handoff.
New Mexico providers & counties
From 988 and NMCAL to the MCT in the field — on one crisis thread
New Mexico is building Crisis Now with 988 and Mobile Crisis Teams. Respondr keeps the episode together after the transfer — intake, MCT dispatch, field status, and handoff — without replacing your EHR.
Why this matters in New Mexico
Crisis Now is the frame. Ops keeps the episode intact.
New Mexico is building a Crisis Now continuum — someone to call, someone to come to you, and somewhere to go. The Health Care Authority Behavioral Health Services Division backs statewide 988 New Mexico and expanding Mobile Crisis Teams (MCTs) for rapid, community-based response 24/7/365.
Many NM-area 988 contacts route through the New Mexico Crisis and Access Line (NMCAL). When an in-person response is needed, MCT providers coordinate with 988 and local partners — as spelled out in the state Mobile Crisis Teams RFA and MAD Supplement 24-03 (dispatch, warm handoffs, multidisciplinary teams, and billing).
The continuum is clear on paper. The gap most teams still feel is the episode itself — still split across a crisis line, a radio, a spreadsheet, and a phone after the handoff to the MCT.
Where Respondr fits — without replacing your EHR
Respondr is crisis operations software for the intake-to-field thread. In New Mexico that maps to 988/NMCAL intake and MCT dispatch — billing and the clinical chart stay in the systems you already trust. We sit beside Crisis Now, not in place of HCA, NMCAL, or your EHR.
Dispatch the MCT — and keep field status visible
Live board, per-member status, and field-first My Cases on phone and tablet: map, ETA after accept, and status through clear — matching how NM expects teams to respond in the community.
Keep follow-up and warm handoff on the same episode
Time-limited follow-up and program handoff stay on the case thread — so Crisis Now’s “someone to come to you” does not end when the radio goes quiet.
See your MCT protocol on one thread
Request a demo. We match intake fields, SLAs, team statuses, and resources in days — then you walk Coordinator, field team, or Supervisor on a board that feels like your program, not a generic template.
Official New Mexico sources
Read the same guidance providers and BHSD use for 988 and mobile crisis — then see how Respondr keeps the handoff from the line to the curb on one record.
- HCA — Behavioral Health Services DivisionOpen source →
New Mexico Health Care Authority’s BHSD page for 988 and Mobile Crisis Teams (MCTs) — rapid response, assessment, and treatment where the person is in crisis, 24/7/365.
- 988 New MexicoOpen source →
State 988 frame through BHSD: someone to call, someone to come to you, and somewhere to go — Crisis Now continuum language for New Mexicans.
- New Mexico Crisis and Access Line (NMCAL)Open source →
Local 24/7 crisis and access line that answers many NM-area 988 contacts — the front door before a mobile team is dispatched.
- HCA — Mobile Crisis Teams RFA (2024)Open source →
State RFA for MCT providers: 988-aligned call centers, 24/7 mobile response, stabilization, triage with law enforcement, and coordination with crisis lines — the ops shape Respondr mirrors.
- HSD/MAD — Mobile Crisis Provider Supplement 24-03Open source →
Billing and dispatch guidance for mobile crisis and children’s MRSS — including 988 Lifeline dispatch, warm handoffs, and multidisciplinary team expectations.
Links go to official New Mexico and partner sites. Respondr is not affiliated with or endorsed by HCA, HSD/MAD, NMCAL, or 988 New Mexico.
Fit your protocol, not ours
Crisis teams do not share one intake form. Share how your line, dispatch, and follow-up actually work. We adjust the live demo in days — AI-assisted build is why that is fast, not what you are buying — then you walk the same thread on your rules.
Show us your rules
Intake fields, CAT team vs solo, assign SLA, 72-hour follow-up, and what “cleared” means on your team.
We reshape the demo in days
Workflow and seeds typically change in days — fields, SLAs, CAT statuses, resource list. HIPAA hosting, BAA, SSO, and EHR or 988-vendor integration are not a week; we say that up front.
Walk your version
Same personas — Coordinator, CAT, and Supervisor — on a board that follows your protocol, not a generic county template.
Mga karaniwang tanong
Hindi. Ang Respondr ay crisis operations platform na nakatuon sa intake, dispatch, field assessment, at program handoff. Dinadagdagan nito ang umiiral ninyong clinical systems sa halip na palitan ang mga ito.
City mobile crisis units, county behavioral health (kasama ang Crisis Now / 988 call centers), at state o regional programs na kailangan ng iisang intake-to-dispatch thread sa iba't ibang jurisdiction. Parehong workflow ang umuusad mula sa municipal CAT team hanggang multi-county board.
Oo. Ang CAT My Cases ay ginawa para sa telepono at tablet: single-column phone home, two-column tablet grid, incident map sa bawat assignment, at ETA sa tabi ng address pagkatapos tumanggap ng dispatch ang miyembro ng team.
May team chat thread ang bawat case. Naglilista ang header bell ng role-scoped work — P0/P1 na naghihintay ng dispatch, overdue follow-ups, pending warm handoffs, at PTO na suriin — at binubuksan ang exact screen.
Nag-a-assign ang mga dispatcher ng naka-schedule na Primary CAT teams mula sa board o intake. Sinasaklaw ng Relief at PERT ang backup at escalation; ipinapakita ng per-member status kung sino ang dumating, nagsimula ng assessment, o cleared.
Ipinapakita ng supervisor dashboard ang Crisis now (open, unassigned, P0/P1), stale cases (24h+), team utilization, at PTO. Pinapanatili ng notifications at CAT team scheduler ang staffing at caseload sa iisang loop.
Humiling ng demo sa site na ito. Ang susunod na hakbang ay live walkthrough kasama ang team namin — intake, CAT dispatch, at field phone sa iisang thread. Maaari mong i-book ang oras mula sa confirmation page. Nag-e-email kami ng time-limited access code pagkatapos suriin ang kahilingan; hindi awtomatikong gumagawa ng code ang site.
Ang workflow at demo seeds — intake fields, SLAs, CAT statuses, follow-up rules, resource lists — karaniwang nababago sa loob ng ilang araw o isang-dalawang linggo. Ang HIPAA production hosting, BAA, SSO/IdP, at EHR o 988-vendor integration ay hindi isang linggo; sumusunod ang mga iyon sa later production conversation. Gumagamit lang ang public demo ng local browser storage.
Dinisenyo ang production platform para sa HIPAA-aligned hosting na may encryption, RBAC, at audit logs. Gumagamit lang ang demo na ito ng local browser storage at binubuksan gamit ang time-limited access code.
Handa nang makita ang Respondr sa aksyon?
Dumaan sa intake, CAT team dispatch, CAT My Cases, team chat, at in-app alerts. Humiling ng demo at i-email namin ang access code pagkatapos naming suriin ang kahilingan, saka pumili ng persona.